❓ SlowAster FAQ
Hi! We’re happy to help you. Check the FAQ below for answers to common questions.
If your question isn’t listed, contact us and we’ll respond ASAP.
🧑💻 Account
Do I need an account to place an order?
You can order without registering, but creating an account makes it easier to track your orders.
How do I register?
Click Account on the top right, then fill in your email and password.
Forgot your password?
Click “Forgot your password?” on the login page and follow the instructions. You’ll receive a reset email.
Can’t log in?
Check that your email and password are correct
Make sure your browser accepts cookies
If the problem persists, contact our support team
👕 Products
How do I choose the right size?
Check the size chart on each product page and refer to the detailed measurements. Sizes vary between items.
Can I remove an item from my cart?
Yes, before placing the order. Once the order is submitted, items cannot be deleted.
Do you offer custom-made items?
Not at this time. All products are as displayed on the website.
🛒 Orders
How do I track my order?
You’ll receive a shipping confirmation email with tracking details once your order ships. You can also view status in your account.
Can I modify or cancel my order?
Before shipping: We may try to modify, but changes aren’t guaranteed
After shipping: Orders cannot be modified, but can be returned/exchanged upon delivery
If something is missing from my order?
Check if your order was split into multiple shipments
If you still have missing items, contact us
💳 Payment
Which payment methods do you accept?
Credit/Debit Cards: Visa, MasterCard, AMEX, Discover, Diners Club, JCB
PayPal, Apple Pay, Google Pay, UnionPay
Which currencies are supported?
Currencies can be switched from the top navigation of the website.
Why is my refund less than expected?
Discounts are deducted from the refund (you’re refunded the actual paid amount)
Shipping fees may be deducted if the return is due to customer responsibility
🚚 Shipping
What shipping methods are available?
We offer global standard shipping.
Shipping costs:
Orders over $79: Free
Orders under $79: $9.99
Which countries do you ship to?
We ship to 43+ countries across North America, Europe, and Asia. Check our Shipping & Delivery page for details or contact support.
🔄 Returns & Exchanges
What is your return policy?
Valid within 14 days of delivery (excluding final sale, special items, or gifts)
Items must be unworn, unwashed, undamaged, with original labels and packaging
How do I return or exchange?
Contact us via email with your order number and we’ll guide you through the process.
Received an incorrect or defective item?
We’re sorry! Contact us to arrange an exchange for the correct item.